Asus’ tone-deaf response to ongoing RMA support issues will not encourage me to continue recommending Asus technology

Nearly a week after a Gamers Nexus video detailing its own and many others' terrible RMA experiences with Asus customer support, the company has finally released a statement addressing what it calls "some gaps in our RMA communications process in the US and Canada."

And it's still not a good look.

I said this to Asus myself; it's a pretty damn tone-deaf answer to the problem. The statement, which you can read in full below, seemingly absolves itself of any issues within the process aside from poor communication, effectively laying the problem at the door of customers who are confused ...