Decagon raises $35 million for AI-powered customer service

Decagon, a startup in San Francisco, raised $35 million in funding led by Accel with participation from Andreessen Horowitz for its AI-powered customer support solutions. They use generative AI, popularized by OpenAI's ChatGPT chatbot, to enhance customer interactions. Decagon competes with well-funded AI startups like Forethought backed by New Enterprise Associates. Accel partner Ivan Zhou highlighted Decagon's unique product offering.