Amazon (12 replies)

Can somebody help please as I'm at my wits-end trying to help my elderly Aunt out. She ordered something from Amazon and the driver delivered it through her window breaking four of her blinds

I am trying to get a number for Amazon so she can raise a complaint or even do it online but when I go try and complain about the product she ordered then it only offers refunds or replacements for the product. When I try the online chat option it does the same. She doesn't want a refund or replacement for the product

Anybody skilled in negotiating their website that can tell me where I need to go to get her to speak to somebody?