Multiple banks hit by payment issues leaving people unable to access money

A raft of major banks have suffered online technical issues today leaving thousands of customers unable to access their money.

HSBC, Nationwide, Barclays and Virgin Money are among the companies affected on what is commonly pay day for workers across the UK.

Some said their salary payments still hadn’t even gone through, sparking outrage on social media.

Banks have apologised to people, who have been left with no way of using their online accounts or apps.

‘We’re really sorry that some customers are having issues accessing personal online and mobile banking,’ HSBC UK said on the service status page of its website.

‘Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.’

Furious customers lashed out on X to complain they needed to access their money to pay bills and make transfers.

According to the website DownDetector, more than 7,000 problems were reported at about 8.45am.

The site also shows a spike in reports of outages for high street bank Virgin Money and building society Nationwide on Friday morning.

Nationwide replied to a string of customers on X complaining that they had not received their wages into their accounts.

The bank said it was ‘aware there is a delay with some customers receiving their salary or pension payments today’.

It added: ‘These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing.’

Virgin Money said on X that it was ‘aware of intermittent issues with accessing online banking and our app, which we’re working to resolve as quickly as possible’ and added: ‘Thanks for your patience while we restore the service.’

One customer commented: ‘My bills are bouncing and I can’t pay for a train ticket I need in the next hour.’

Another said they deserved compensation for the level of inconvenience caused on pay day, adding: ‘We all have bills to pay for.’

It’s not the first time this has happened. On the same day of last month, NatWest experienced an approximately four-hour outage affecting its mobile and online banking services.

Nationwide customers were hit with similar issues in March, while HSBC users suffered an outage that lasted more than 24 hours in November last year.

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