Error-Ridden Tech Plagues Millions of US Medicaid Recipients
Deloitte systems have generated incorrect notices to beneficiaries, sent paperwork to the wrong addresses, and more.
Deloitte, a global consultancy that reported revenue last year of $65 billion, pulls in billions of dollars from states and the federal government for supplying technology it says will modernize Medicaid. The company promotes itself as the industry leader in building sophisticated and efficient systems for states that, among other things, screen who is eligible for Medicaid. However...