AI to be gamechanger for India in citizen services: Salesforce's Arundhati

AI's cross-border nature will require a 'Global Compact' to ensure its benefits reach all of humanity and to safeguard against any potential misuse, Arundhati Bhattacharya, the top boss of Salesforce India has said exuding confidence that for India, Artificial Intelligence will be a "gamechanger" in delivery of public services.

Bhattacharya, the CEO and Chairperson of Salesforce India and former Chairperson of the SBI, said that AI is poised to bring about a transformation in every sphere - from healthcare to diagnostics, and education to skilling.

The advent of this futuristic technology will benefit India in a big way, firing the engines of public service delivery, at scale and lower cost, she observed.

In an interview with PTI, Bhattacharya also highlighted the need for a 'Global Compact' on AI, given the cross-border nature of technology and its impact. Bhattacharya said she is convinced that AI would benefit society, but in the wrong hands it can be prove to be "quite harmful"