Consumer affairs: Dealing with holiday problems effectively

Travellers may arrive at their destination only to discover that their luggage is either missing or damaged. In both situations, the airline is primarily liable. Photo: Shutterstock.com

As the holiday season approaches, many people eagerly look forward to memorable vacations. However, this excitement can sometimes be dampened by unexpected holiday problems, such as flight delays or cancellations, lost luggage, accommodation mishaps, and misleading holiday packages. Luckily, consumer legislation protects holidaymakers from these issues by providing means of redress and, where applicable, compensation....