Dealing with difficult people

When faced with aggressive behaviour, most people instinctively feel they should react by being equally fierce. But you need to resist this urge to be defensive. Photo: Shutterstock.com

In every workplace, one finds people with personality disorders that affect their colleagues’ lives. Business schools may not give enough attention to training future managers to deal constructively with difficult people.Unfortunately, this can lead to a dysfunctional workplace where interpersonal conflicts, at best, lower staff morale and, at worst, could lead to the loss of...