If you can't watch or stream films and TV shows in the Apple TV app – Apple Support (AU)

Find out what to do if you're having troublestreaming a film or TV show over a Wi-Fi or mobile data connection. Update to the latest version of the Apple TV app Update your Apple device to update the Apple TV app. If you’re using a PC, update to the latest version of Windows and your device’s drivers. Then update the Apple TV app for Windows in the Microsoft Store. If you're using a compatible smart TV, streaming device or games console that's connected to the internet,the Apple TV app should update automatically. If you need help, you can contact the manufacturer or find out how to get the Apple TV app on your device. If the film or TV show won't start playing After each step, try to stream or download the film or TV show again. Check the System Status pagefor service interruptions orcheck a third-party provider's websitefor any interruptions. If there are service interruptions, try to stream or watch the video later.If you're having trouble signing in with your Apple ID, you can rese...