Gurgaon: You can lodge civic complaints on WhatsApp, post pics too

GMDA's upgraded system for civic complaints allows residents to use WhatsApp (7840001817) with photos, integrating X, Facebook, Instagram. Complaints are tracked, acknowledged, and escalated to relevant departments. PK Aggrawal states it enhances utility and quickens grievance resolution. The system's high accessibility improves grievance redressal, overseen by the Smart City Division, benefiting citizens efficiently.