Privacy commissioner investigating customer claims they can't delete PC Optimum accounts
![The PC Optimum card replaced the PC Plus and Shoppers Optimum loyalty rewards cards following the 2014 merger of Loblaw and Shoppers Drug Mart, two of Canada’s largest grocery and pharmacy chains. Technical issues, including the loss of points and an inability to register, have plagued the new Optimum card since its launch on Feb. 1, 2018. This photo was taken in Toronto on March 20, 2018. (Evan Mitsui/CBC) A person holds a black wallet with a white and red card sticking out of it.](https://i.cbc.ca/1.4585425.1721824765!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/pc-optimum-card-in-wallet.jpg)
The Office of the Privacy Commissioner of Canada says it's opened an investigation into allegations that some Loblaw customers have been unable to delete their PC Optimum accounts.