Sky warns customers of ‘some difficulties’ accessing popular streaming service on their TVs ahead of Paris Olympics
SKY has warned customers signing up to Discovery+ for Olympics coverage that there may be issues in activating their new account.
Discovery+ is set to “stream every medal and every moment” with dedicated pages for each of the 32 Olympic sports.
The service is offering a special Olympic package for £3.99 that will let fans sign up just for the time the games are on.
Sky, which offers a standard Discovery+ subscription for free with most packages, said it is expecting a spike in customers activating Discovery+ accounts in the lead up to the Olympics.
The international sports event, which occurs every four years, will begin on 26 July, 2024, and finish on 11 August, 2024.
However, some Discovery+ Olympic package subscribers are having “some difficulties” activating their services, according to Sky.
Customers are being met with two messages:
- “You need to upgrade to watch”
- “We can’t do that at the moment”
Both messages are blocking customers from viewing content.
If you’re seeing the “You need to upgrade to watch” message, Sky stated you need to complete the https://www.discoveryplus.com/link steps.
If instead you’re met with the “We can’t do that at the moment” message, then it might be a browser issue.
Sky has suggested you clear your browser cookies in settings, and if that doesn’t work try another browser.
On Google Chrome, you can delete your browser cookies following these steps:
- Open Chrome.
- At the top right, click More. Delete browsing data.
- Choose a time range, like Last hour or All time.
- Select the types of information you want to remove.
- Click Delete data.
Discovery+ Standard is available at no extra cost for Sky Q, Sky Glass and Sky Stream customers.
Still can't activate your subscription?
If you're still having no luck activating your Discovery+ subscription, try these steps:
First, make sure the email you are entering is the same email used to sign up.
If this works, go to Account and check if this says Discovery+ via Sky – this means your account is linked to your Sky TV.
If you still can’t log in, Sky said you will need to contact Discovery+ to find out which email was used to sign up, and follow the activation steps with that email.