Customer bricked a phone – and threatened to brick techie's face with it

There's a difference between a warranty and insurance. In this story the latter could fight back

On Call  Friday is the day the working week goes to die for most people – unless, like many a Reg reader, they're on call to provide tech support at all hours. Which is why we use this day to celebrate those hardy souls with a fresh instalment of On Call – the reader-contributed column that celebrates survival in the face of stupidity, mendacity, and substandard manners.…