No more long queues, self-service takes off at airports

Indian airports and airlines have embraced technology to streamline pre-departure processes, reducing human interaction. Passengers can now use AI bots for travel changes and self-service kiosks for boarding passes and baggage tags. Delhi airport has seen about 25% of passengers utilizing these services, significantly speeding up check-in. IndiGo’s AI bot has decreased customer service workload by 75%. The pandemic spurred this tech adoption, with travelers avoiding human contact. DigiYatra’s facial recognition speeds up airport entry, used by 90,000 passengers daily, and the government is testing biometric immigration checks.