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OpenAI's releasing a new AI model soon, and there's a lot at stake

OpenAI shook up the world with the launch of ChatGPT in 2022. But can its latest upgrade do the same?

Sam Altman
OpenAI CEO Sam Altman has faced scrutiny against his company since he was reinstated as chief executive in November.

Hello! Ah, to be young and optimistic. Gen Z's latest takedown target is corporate jargon. Let's put a pin in that and circle back in a couple of years.

In today's big story, what to expect from OpenAI's newest AI model that's in the works.

What's on deck:

But first, let me upgrade you.


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The big story

Great expectations

Photo illustration of Sam Altman.

OpenAI shook up the world with the launch of ChatGPT in 2022. But can its latest upgrade do the same?

GPT-5, the newest model upgrade for OpenAI's chatbot, is coming soon. Business Insider's Darius Rafieyan spoke to OpenAI customers and developers about their expectations for the latest iteration.

Plenty of people have high hopes, and for good reason. The jump between GPT-3, which powered ChatGPT when it launched, and GPT-4, which came out last year, was substantial. One user compared it to going from grade school to undergrad.

But others don't see the newest model making as big a step as its predecessor. One potential customer told Darius the gap between GPT-4 and GPT-5 will be more like going from undergrad to a PhD program.

But they can still dream! High on the wishlist is "agentic actions," or when a model performs multiple complex steps in a row. Instead of just giving you a trip itinerary, ChatGPT could actually book the trip. Being able to seamlessly work across audio, video, and text is also high on the list.

sam altman

Users aren't the only ones with big hopes for GPT-5.

OpenAI has a lot riding on its newest model, including its ability to get customers to cough up more cash. The startup hasn't been shy about spending big, with operating costs that could reportedly surpass $8 billion this year.

With investors pressing tech companies on their AI projects' paths to profitability, OpenAI could quickly face pressure if GPT-5 can't attract more customers.

But it's not just about making money. (I'll wait for you to stop laughing.)

OpenAI took considerable heat during its last big unveiling. The launch of GPT-4o in May was initially praised, but it wasn't long before a literal superhero came after the startup.

Criticism continued to mount against OpenAI and CEO Sam Altman about its lack of focus on safety.

A new model is bound to get plenty of scrutiny — remember the Google Gemini controversy earlier this year? — which could open the startup to additional risk.

That's not ideal for a company that's preparing to take on one of the biggest juggernauts in tech: Google's Search. OpenAI announced plans for SearchGPT that's a direct shot at Google's business.

SearchGPT relies on GPT-4 at the moment, but it's safe to assume that GPT-5 will take on that underlying role in the future. A big stumble by the latter would almost certainly hurt the former's chances of competing with one of the most widely used tools on the web.


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  2. David Solomon is feeling more bullish about interest rate cuts. The Goldman Sachs CEO, who previously said the Fed would skip rate cuts this year, now believes we could get as many as two. He credits the shift in consumer behavior in the face of inflation as a reason for his U-turn.
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  2. The collapse of a Microsoft AI deal is cause for industry-wide concern. A pharmaceutical company stopped using Microsoft's Copilot AI because of high cost and low value, comparing its AI-generated slides to "middle school presentations." The canceled deal is a warning sign for companies hoping their AI products will catch on with consumers — and for already freaked-out investors.
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  2. Your trip to Starbucks just got shorter. Long lines, plunging sales, and frustrated workers are all contributing to the chain's downwards spiral. Earlier this month, though, it changed the way it runs its cafes — and it could turn things around for the company and customers alike.
  3. What to expect when Apple and Meta report earnings. Mark Zuckerberg's company reports Q2 earnings today, and investors will likely focus on AI-investment returns. Meanwhile, Apple reports its third-quarter earnings tomorrow, and analysts are expected to ask questions on the recently delayed Apple Intelligence and the iPhone's lagging performance in China.

In other news


What's happening today

  • The Fed announces its July interest rate decision. It's expected to hold rates steady today, though analysts believe a rate cut is likely in September.
  • Meta, Boeing, Kraft, and other companies are reporting.

The Insider Today team: Dan DeFrancesco, deputy editor and anchor, in New York. Jordan Parker Erb, editor, in New York. Hallam Bullock, senior editor, in London. Annie Smith, associate producer, in London. Amanda Yen, fellow, in New York.

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