Patients phoning for Medi-Cal help hit with hourlong waits, disconnections, audit finds
![Patients phoning for Medi-Cal help hit with hourlong waits, disconnections, audit finds](https://ca-times.brightspotcdn.com/dims4/default/278e286/2147483647/strip/false/crop/6667x4344+0+0/resize/1500x977!/quality/75/?url=https%3A%2F%2Fcalifornia-times-brightspot.s3.amazonaws.com%2F1c%2Fd7%2Ffff6da3b4e78adc04b793bca5e5a%2F1283257-me-medi-cal-renewals9-mam.jpg)
When Medi-Cal patients phone for help with insurance coverage, they routinely face waits of nearly an hour — and are regularly disconnected before reaching anyone.