Telling a Customer Their Card is Declined - Veritrans Merchant Services

As a merchant, it’s inevitable that at some point you’ll have a customer whose card is declined. While it’s not your fault that their card gets denied, it’s important that you and your cashiers handle the delicate task of telling the customer their card is declined properly.make this situation as painless as possible for everyone involved?Keep it quiet – Having a card declined can be embarrassing for the customer. It’s your job to make them feel as comfortable as possible. Don’t shout the news from the rooftops. The whole line doesn’t need to know that the customer’s credit card got declined. Say it quietly enough so that just you and the customer hear it, preventing further embarrassment, it actually might not be their fault. It might be bank rules or policy.Don’t go into detailWhen you inform a customer that his or her card has been declined, they will probably ask why. They may get defiant and want you to know they have enough funds to pay for the transaction. You don’t need to go i...