There needs to be better alignment between patient, hospital, health insurer. The word ‘claim’ is a challenge: Sarbvir Singh, PB Fintech

"One of the practical things the regulator could do is talk more about claims. In health insurance, the claims data is a mix of corporate and retail, and it’s impossible to disaggregate it and understand what is happening. If we can focus on retail claims and give confidence to the customer, it would be good," says Sarbvir Singh, Joint Group CEO, PB Fintech.