Centre cuts public grievances redressal time to 21 days

The Centre has reduced the redressal time for public grievances raised on a dedicated portal to 21 days from 30 days. The government has issued revised guidelines emphasising the appointment of dedicated officers to handle complaints and ensuring a "whole of government approach" to redressing grievances. Efforts will be made to transfer grievances to the right authority if they do not pertain to the receiving Ministry. The reforms aim to improve the quality and timeliness of grievance redressal.