We’re keeping our 3G network running until 28 October 2024

Connectivity is becoming more and more important to the way we all live and work, and we are excited to help all Australians transition to 4G and 5G mobile networks which are faster, more reliable, and more resilient.But we have to make sure everyone is ready to make this transition together– and we know some of our customers are still working through the steps they need to take to upgrade their devices. That’s why we’ve decided to provide more time and further support.You must upgrade your 3G deviceIf your device is 3G only, if it does not support Voice over 4G (VoLTE), or if it is 4G enabled but hardwired to use 3G for Emergency calls, then you need to upgrade before the 3G closure to stay connected.This will also affect medical devices and other hardware connected to our 3G network, from EFTPOS terminals to farm machinery.If you’re not sure if you will be impacted or what to do, you can SMS ‘3’ to 3498 and we’ll tell you if your handset needs to be updated.For other connected device...