Wizz Air passengers fume as flights are ‘cancelled or changed’ after ‘technical issue’ hits airline
WIZZAIR passengers have been told their flights are CANCELLED amid a confusing “technical issue”.
Airline customers were baffled after their travel plans were suddenly scrapped at the last moment.
A confusing statement has been issued by the Hungarian ultra-low cost carrier with holidaymakers still in the dark about their trips.
One customer even alleged they’ve spent “hours sitting on the terminal floor” with no information and branded the company “disgraceful”.
A spokesperson wrote on X: “Dear customers,
“We are experiencing a technical issue affecting our booking system. As a result, you may notice changes to your booking on the app or website or receive related notifications.
“Please disregard these changes, and rest assured that we will update you as soon as the issue is resolved.
“Out team work diligently to fix the problem and restore the affected flights.
“Thank you for your understanding and patience, Wizz Air.”
Passenger vented their frustration underneath the social media post.
“No email confirmation received yet for a flight booked yesterday. Customer services said it was been sent,” wrote one.
Another penned: “I have a flight this weekend and I have a notification my flight is cancelled, this is less than 72 hours before the flight and it’s a total sham! Please can you provide an update on the process and a CLEAR statement to say that the flights are not cancelled and this isn’t clear.”
A third claimed: “Still no info on why flights from Naples were cancelled? Hours sitting on the floor of terminal with no information and not even a bottle of water. Disgraceful.”
“Are flights cancelled or not? I have rebooked my flight because my flight is this weekend. This is unacceptable,” wrote a fourth.
Fuming passengers have so far complained that flights to and from Istanbul, Jordan, and Albania have been scrapped.
A Wizz Air spokesperson told The Sun: “We are currently experiencing a technical issue affecting our flights. As a result, customers may notice changes to their bookings on the app, website, or receive related notifications.
“We kindly ask the customers to disregard these changes, and rest assured that we will update them as soon as the issue is resolved.
“Our team is working diligently to fix the problem and restore the affected flights.
“Thank you for your understanding and patience.”