Consumer commission orders Delhi coaching centre to refund fees, pay fine

The central Delhi District Consumer Dispute Redressal Commission has directed a coaching institute in Rajendra Nagar here to refund Rs 62,363 to a student for "deficient" services, besides paying her Rs 10,000 as compensation for causing harassment and mental agony.

The commission observed that the coaching institute, IAS Gurukul' was found guilty of publishing misleading advertisements and charging lump sum fees, besides getting itself unjustly enriched through unfair practices and deficient services.

The commission comprising its president Inder Jeet Singh and member Rashmi Bansal was hearing the complaint of a student, Satyata, who said that after paying Rs 98,000 to the coaching centre, she found that the services promised in the advertisement and information brochure were false and misleading.

"The mentors named in the brochure never visited or interacted with the students and no sessions on personal attention, counselling, test series, personality development, revision classes