It’s costing businesses $2 billion per day. This is how leaders can curb incivility in the workplace

Actionable practices leaders can use to thwart the threat of extinction from a workplace culture of incivility. 

“Sticks and stones may break my bones, but words will never hurt me.” Do you remember this familiar adage that we were taught in elementary school? How did that work out during recess? I don’t know about you, but for me, recess was one of the most treacherous times during the school day. For 45 minutes, we had a reprieve from the structure of the classroom and we could roam out of earshot of our teachers. Some of the most vicious words were spewed in almost a whisper, low enough not to catch the attention of our teacher but loud enough to deliver a verbal knockout punch to the intended recipient and onlookers.