Meta opens WhatsApp Business API to AI chatbots in Europe amid EU antitrust scrutiny
The move comes after the European Commission last month told Meta it was considering temporary measures to prevent the company from enforcing a policy blocking third-party AI chatbot providers from operating through the WhatsApp Business API. Meta’s policy, which came into effect on January 15, drew complaints from several AI assistant providers who said blocking access to the API disrupted their businesses and raised competition concerns.