Apple takes on Facebook with its own Messages Bots
A few weeks ago, I suggested that it should be possible to contact your bank to arrange a loan using your AirPods. Apple at WWDC 2017 announced a key partnership that will eventually enable this: a team-up with Nuance to create a bot-based customer service ecosystem for Messages, taking on similar solutions from Facebook and others in the process. It’s called “Business Chat”.
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